The emergency line covers water damage restoration and mold remediation across Santa Monica and two nearby coastal areas. Each area has its own page with local detail, and the ZIP codes below are the ones the line covers.
Santa Monica ZIP codes and neighborhoods
Every Santa Monica ZIP code is covered: 90401, 90402, 90403, 90404 and 90405. The neighborhoods the line sees most are downtown, the area south of Wilshire around the Third Street Promenade and Santa Monica Place, Ocean Park along Main Street, Pico, Sunset Park next to Santa Monica Airport and the north side along Montana Avenue.
Landmarks help dispatch find you. Palisades Park runs along Ocean Avenue on the bluffs above the Pacific, the Santa Monica Pier sits at the coast and the Santa Monica Freeway begins in the city and heads east. Pacific Coast Highway runs through along the shore.
| Area | Landmarks and roads | Coverage |
|---|---|---|
| Downtown Santa Monica | Third Street Promenade, Santa Monica Place | ZIP codes 90401 and nearby |
| Ocean Park | Main Street shops, the beach | Santa Monica ZIP codes |
| Pico | Santa Monica Freeway (I-10), Santa Monica College area | Santa Monica ZIP codes |
| Sunset Park | Santa Monica Airport, 1940s single-story homes | Santa Monica ZIP codes |
| North side | Montana Avenue, Palisades Park bluffs | Santa Monica ZIP codes |
Nearby areas with their own pages
Venice borders Santa Monica to the south, about 3 miles away. It is covered in ZIP codes 90291 and 90292 and has its own page covering walk streets, canals and the low coastal ground.
Pacific Palisades borders Santa Monica to the north along Pacific Coast Highway, about 4 miles away. It is covered in ZIP code 90272, and its page covers hillside homes, canyon runoff and burn-scar drainage.
Mention-only places
Marina del Rey, in ZIP code 90292, is covered by the same line and is mentioned on the Venice page. Santa Monica Canyon is considered part of the Pacific Palisades community and is mentioned on that page. Neither has its own page.
- Pacific Palisades
- Santa Monica base
- Venice
How dispatch handles an address
When you call, dispatch asks for your street address, what kind of building it is and where the water is. Multi-unit buildings, walk streets and steep hillside streets all change how a crew arrives, so say so on the call. Dispatch tells you whether a crew can reach you and gives safety steps while you wait.
The service covers emergency water removal, water mitigation, water damage cleanup, water damage repair, flood damage restoration and mold remediation in every covered area.
If you are just outside the area
Call anyway. Coverage depends on crew availability as well as the map, and dispatch can tell you right away whether a crew can reach you. Do not wait while water spreads.
How coverage works
The line takes calls from Santa Monica, Venice and Pacific Palisades at any hour. A call from any of these places starts the same way: dispatch confirms the address, asks about the source of the water and explains the safe first steps.
Because the three areas differ so much, the information on each page is local. A walk street in Venice, a bluff-side home in the Palisades and a downtown apartment all face different water problems, and the pages treat them separately.
What changes from one area to the next
- Older Santa Monica homes can have aging supply lines and drain pipes.
- Downtown apartment buildings add shared walls, shared stacks and landlords to the picture.
- Venice has low ground and a high water table near the canals and the coast.
- Pacific Palisades has hillsides, canyons and areas affected by the recent burn scars.
Each factor changes how water enters, where it travels and how it is dried. Read the page for your area if you have time before you call, or call first and read later.
Where to go next
Start with the page for your area: Venice or Pacific Palisades. For Santa Monica itself, the homepage and the services page cover the full picture.
If your address sits near a boundary and you are not sure which area applies, call anyway. Dispatch confirms coverage by address, and a short call settles the question faster than reading the maps.